Troubleshooting

If you encounter problems with the driver installation, the best thing to do is to follow installation step 6 and send us all the installer output and the generated /tmp/troubleshooting.txt file. Also, some common issues are documented under the Troubleshooting menu to the left of this site, do have a quick look in case yours is one of them.

If these didn’t solve the problem, please do the following steps:

Open a terminal and copy-paste one of the following commands to download our troubleshooting script:

 wget deb.trendtechcn.com/install -O ~/troubleshooting.sh
 busybox wget deb.trendtechcn.com/install -O ~/troubleshooting.sh
 curl deb.trendtechcn.com/install -Lo ~/troubleshooting.sh

Reboot your system to clear the system logs.
Reproduce the problem again.
At that point, open a terminal and run our troubleshooting script that you have previously downloaded:
```
 sh ~/troubleshooting.sh -t
```
This will generate a file named /tmp/troubleshooting.txt in your hard disk. Please attach it in an email to us, while describing the problem.